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Introducing NEW Online and Mobile Banking

What is NEW with Online and Mobile Banking? Take a look at this quick overview and learn how to make it your own.

Not only will you continue to enjoy easy access to your accounts anywhere and anytime from your computer, laptop, tablet or smart phone, you will be able to:

  • Take advantage of enhanced login security
  • Personalize the site to suit your needs
  • Establish budgets
  • Set savings goals and monitor your progress

...All while having the same online services you have become accustomed to, such as Mobile Banking, Mobile Check Deposit and Bill Pay.

It adds up to an online banking experience that will make managing your financial life easier and more efficient!

As certain functionality will not automatically transition to the new site, here is what you need to know to prepare for the new Online Banking:

Logging In for the First Time

For added security, we will be transitioning to a tethered login with the first screen requesting your username (formerly your Access ID).  Once entered the next screen will request your password (formerly your Passcode).  You will also have security questions and a confidence image for added security.

Personal Online Banking Customers

  1. Your Access ID/username will remain the same, although it will no longer be case sensitive.
  2. Once entered, information about your temporary password will be provided to enable you to log in to the new Online Banking. 
  3. Change the password to one of your choosing – we do not retain a record of your password.
  4. Select and answer five security questions. The answers are not case sensitive.
  5. Select a confidence image that is personal to you and add a unique confidence statement that will be shown as you log in.
  6. Accept the terms and conditions, open the attached PDF to obtain an acceptance code, enter the code to complete the process.

Business Online Banking Customers

  1. Your Access ID/username will remain the same, although it will no longer be case sensitive.
  2. Master Users will be required to reset their password to one of their choosing on or after the upgraded system is introduced on Aug. 29, 2017. 
  3. Sub-Users will be able to log in on or after Aug. 29, using their current username (AccessID) and the temporary password that is the combination of the first four letters of the sub-user’s last name combined with the last four digits of the business’ Employee Identification Number (EIN). 
  4. Select and answer five security questions. The answers are not case sensitive.
  5. Select a confidence image that is personal to you and add a unique confidence statement that will be shown as you log in.
  6. Accept the terms and conditions, open the attached PDF to obtain an acceptance code, enter the code to complete the process.

The confidence image and security questions will be used to verify your identity when logging in. Please do not share your answers.


Temporary Password

Customers with a Social Security Number:
The last four digits of your social security or tax ID number combined with the six digits of your birth date.  

For example
SS# 123 45 6789
Birth date: March 4, 2005

Password: 6789030405

Customers without a Social Security Number:
The first four letters of your last name combine with the six digits of your birthdate.

NOTE: if your last name has fewer than four letters, please contact us for assistance at 863-494-2220 or email us using our online form.

For example
Last name: Smith
Birth date: March 4, 2005

Password: smit030405

Bill Pay

All Bill Pay Users:

Bill Pay will not be available to add new bills or to adjust the ones already established to be paid, between Aug. 22 and Aug. 29, 2017.  All bills that you have scheduled to be paid during that time will be made as requested. All payees and recurring payments will transition to the new Bill Pay system. If you have inquiries about bills that you have scheduled to be paid during this time, please call your local office or 863-494-2220.

Ebill customers

If you have established eBills through Online Banking by clicking the blue “Get eBills” tab in Bill Pay (not eBills established through your biller), please:

  1. Remove these eBills as they will not transition to the new site.
  2. Contact the Biller to request paper invoices to ensure that you do not miss any payments during the transition.
  3. Re-establish your eBills once our new Online Banking is introduced on Aug. 29, 2017.

Remember, schedule any bills you wish to pay with online Bill Pay as quickly as you receive them.  Bill pay will be unavailable for seven days prior the conversion, starting Aug. 22, 2017. You will not be able to add new payees or schedule payments during this transition time. 

Mobile Banking

Apple iOS and Android apps will be deactivated on Monday, Aug. 28, 2017. Please delete the outdated app from your device.  The new app will be available Tuesday, Aug. 29, 2017. On or after Aug. 29, please visit the App Store or Google Play to download the free app by logging in and searching for First State Bank of Arcadia.

SMS Text Banking

SMS Text Banking will not transfer to the new system and it must be reactivated after Aug. 29, 2017. To do so:

  1. Log into Online Banking
  2. Click on the “Widget Options” icon
  3. Click on the “Contact” tab at the top of the settings
  4. Locate “Mobile” for your mobile phone and click on “Edit” to the right of the phone number
  5. Check the box with the instructions “Enable Text Banking”

You will receive a new short code for SMS banking. Text banking commands will also change. Click here for a listing.

Please note that account history will no longer be available. Please visit the mobile or online banking sites for up-to-date history of your transactions.

External Transfers

Your established transfers will transition over to the new online banking system and you will be able to begin using them on Aug. 29, 2017. During the transition, you may briefly lose the ability to schedule new transfers; however, you will be able to view your pending transfers. 

Quicken or QuickBooks

If you utilize one of these accounting programs or similar ones such as Mint, you will not be able to access your information during conversion from Aug. 28 through Aug. 29, 2017.

Direct Connect Users: Direct Connect will be discontinued on Aug. 28, 2017. You will be able to download your information using Web Connect beginning Aug. 29, 2017. Direct Connect will be replaced by Express Connect which will become available approximately five business days after the conversion, or Sept. 6, 2017.

If you utilize other accounting or personal finance manager programs, please note that the URL (web address) is changing. You will be able to copy and bookmark it from your browser while logged into the new online banking system.

The following provide procedures for disconnecting from the existing Online Banking site and reconnecting to the NEW Online banking for Direct Connect, Web Connect and Express Web Connect:

Quicken Direct Connect to Express Web Connect

Quicken Direct Connect to Web Connect

Quicken Express Web Connect to Express Web Connect

Quicken Web Connect to Web Connect

QuickBooks Direct Connect to Web Connect

QuickBooks Express Web Connect to Express Web Connect

QuickBooks Web Connect to Web Connect

eStatements

If you are accessing eStatements, you will continue to do be able to do so; however, email notification will no longer be sent.

To view printable statements you’ll need Adobe Acrobat Reader. Download the latest version of Adobe Acrobat Reader free.

We appreciate your patience and apologize for any inconvenience during this transition. We hope that you utilize the many additional services available with the new Online Banking to make the site your own.